A selection of the questions most frequently asked by our customers, together with the appropriate replies. If your specific question is not included, please feel free to give us a call at 02 6100 21 35 or shoot an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
We will respond quickly and do our very best to help.

What are your charges?

We constantly review our charging structure to ensure that it remains as competitive as possible and always represents excellent value for money. Please call us and one of our friendly staff will be happy to advise you.

Is there a callout fee to pay?

We charge a small callout fee - this is intended only to cover the engineer's fuel costs.

What happens if the engineer is unable to repair my computer?

In this case, our No-Fix-No-Fee * policy means that there will be nothing to pay at all, not even the callout fee.

Are your engineers fully qualified?

Our engineers are fully qualified and highly experienced. They are carefully selected and have spent many years working in the computer industry.

Which methods of payment do you accept?

We accept payment in cash, we also accept all major credit and debit cards.

* conditions apply

Can I limit the booking to one hours' work?

Yes, you can choose to limit the booking to one hour and the engineer will do his very best to complete the work within the agreed timescale.

If the repair takes only forty minutes, will I have to pay for a full hour?

Our minimum charging period is one hour. If the repair is completed in less time than this, the engineer will offer to stay for the remaining time to carry out a general PC health check or a virus scan.

Do you repair laptops?

We carry out software related repairs to laptops, however, we do not repair laptop hardware failures. For laptop hardware failures, we recommend you to contact the manufacturer of your machine.

Do you repair printers?

We carry out software related repairs to printers - driver and/or installation problems, however, we do not repair printer hardware failures.

Do you repair monitors?

Unfortunately, we do not carry out repairs to monitors. For monitor hardware failures, we recommend you to contact the manufacturer or perhaps consult a television repair specialist.

Are there any current job vacancies?

We are always pleased to receive applications from suitably qualified and experienced computer engineers - please send your CV to This e-mail address is being protected from spambots. You need JavaScript enabled to view it